Refund policy

Cancellations
You can cancel any order for a full refund before it ships. Once an order has shipped, it's treated as a return.

Returns
Unused heaters, controllers and accessories in their original, unopened packaging can be returned within 30 days of delivery. Returns are subject to a 15% restocking fee, and return shipping is paid by the customer. Contact us first for return instructions — packages sent back without approval can't be accepted.

Items we can't accept back
Heaters or controllers that have been installed, wired or used, and opened sauna stones.

Damaged or defective items
Items that arrive damaged must be reported within 48 hours of delivery with photos. Defects after installation are covered by Harvia's manufacturer warranty, and we'll help you file the claim.

Digital products
Because courses and downloads are delivered instantly, they are non-refundable.

Questions? Call or text (954) 661-7131, 8 AM–8 PM ET.